Privacy Policy

Clonmel Junction Arts Festival is a registered Arts Charity (CHY number 16466) that processes data for purposes necessary to fulfil its aims and charitable objectives. This privacy statement outlines how we process data for our:

• Ticket buyers, online users, members and donors
• Participants in our Learning and Participation activities and members of our ensembles
• Other volunteers and participants
• Suppliers, industry contacts and customers
• Job applicants

Our promise to you is that we will use any personal data in accordance with the EU General Data Protection Regulations, as enacted in the Data Protection Bill 2018. We aim to be clear, honest and open in the way we use your data, use it in ways you should reasonably expect us to, and to stop using it should you request us to, or after you cease to engage with us for a reasonable length of time. This statement sets out the ways in which Clonmel Junction Arts Festival uses your data and how you can hold us accountable for that.

Personal data for these purposes means any information relating to an identified or identifiable person.

This statement covers the following areas:

• Data Collection
• Use of Data
• Sharing data with third parties
• How to update your data
• Data integrity and security
• Your Rights

We may collect personal data from you when you buy a ticket, join or renew as a patron, join our mailing list or ask us to send you information, make a donation, pledge a legacy, attend an event, visit our premises, volunteer or participate in a project or group, supply goods/services to us, pay us for goods/services or apply for a job.

If you purchase tickets or make orders via our website, we collect your personal information (such as name, email, phone number) through our secure online store platform, Ecwid by Lightspeed.

The ways in which we collect data from you are listed below:

• Ticket buyers, online users, members and donors
• Participants in our Learning and Participation activities
• Volunteers and other participants
• Suppliers, industry contacts and customers
• Job applicants

We will use your information for the purposes listed below under one of the following legal bases:

• Performance of a contract between us and you
• Your consent (where we require it)
• To comply with a legal obligation
• Our Legitimate interest, or that of a third party

The ways in which we use your data are listed below:

• Ticket buyers, online users, members and donors
• Participants in our Learning and Participation activities and members of our ensembles
• Volunteers and other participants
• Suppliers, industry contacts and customers
• Job applicants

If you purchase tickets via our website, your data is used to process the transaction, send confirmation emails, and provide customer support. We may also retain this data temporarily for accounting or refund-related reasons.

The personal information that you give us will never be supplied to anyone outside Clonmel Junction Arts Festival for contact purposes without first obtaining your consent, unless we are obliged or permitted by law to disclose it, we need to use the services of ‘data processors’ to fulfil your requirements, to support analysis and research for Clonmel Junction Arts Festival or the Arts Sector, or for reporting to our funders.

The ways in which we share data with third party organisations are listed below:

• Ticket buyers, online users, members and donors
• Participants in our Learning and Participation activities and members of our ensembles
• Volunteers and other participants
• Suppliers, industry contacts and customers
• Job applicants

Online orders and payment data are processed securely via our third-party eCommerce provider, Ecwid by Lightspeed, and our payment gateway (currently Stripe). These services are GDPR-compliant and do not use your personal data for their own marketing or profiling purposes.

The ways in which you can update your information are listed below:

• Ticket buyers, online users, members and donors
• Participants in our Learning and Participation activities and members of our ensembles
• Volunteers and other participants
• Suppliers, industry contacts and customers
• Job applicants

We take steps to ensure that data is accurate, complete and up to date, and we regularly run checks to review our data. If you wish to correct any inaccuracies in your data, please email boxoffice@junctionfestival.com

We regularly review email and paper correspondence and minimise our storage through archiving and destruction of out-of-date materials.

All online customer data is processed via secure, encrypted connections and stored in Ecwid’s protected infrastructure. Access to administrative systems is password-protected and limited to authorised staff only.

We will retain your information for as long as is necessary to provide you with the services you have requested or require from us, as detailed below:

• Ticket buyers, online users, members and donors
• Participants in our Learning and Participation activities and members of our ensembles
• Volunteers and other participants
• Suppliers, industry contacts and customers
• Job applicants

For ticket orders, we will retain your personal data only for the duration of the event season and for any post-event support or refund requirements. After this period, customer records may be anonymised or deleted unless otherwise required by law or accounting practices.

You have rights, including the following:

• To be informed of the ways in which we use your information, which we seek to do in this policy
• To request us to stop processing your personal data for marketing purposes
• To request a copy of the personal information we hold about you
• To request that any inaccuracies in the data we hold about you are corrected
• In certain circumstances to request that we limit, cease processing or erase your personal data
• To lodge a complaint with the Data Protection Commissioner: https://www.dataprotection.ie/

Email us: boxoffice@junctionfestival.com

Write to us: Data Protection, Clonmel Junction Arts Festival, 36 Parnell Street, Clonmel E91 H6H9

If you wish to make a subject access request (SAR), please email https://www.dataprotection.ie/. We will try to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or if you have made a number of requests, in which case we will keep you notified and updated. We will require specific details of your request and proof of identification.

We may change or update this Privacy Statement from time to time. Any significant changes will be communicated on our website and/or by contacting you directly.

Last Updated: June 19th 2025